Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a either Royal Mail or FedEx UK. Carriage & shipping will be at cost to the customer or at the cost of the retailer if the order reaches a certain threshold, both will form part of the invoice. Transalpino aims to dispatch goods within 1 working day, holiday or sale periods may induce an increased despatch time. All prices are inclusive of British VAT rate of 20%, the VAT breakdown is available to view on every order or at the cart or checkout.
If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, we shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value. If the Customer establishes that any of the goods are defective we shall, at its option replace them with similar goods or allow the Customer credit for their invoice value. In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the goods.
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached.
We offer a 10 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.
We reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be affected.
CREDIT & DEBIT CARD
We take security seriously.
We offer a super-simple checkout for card transactions. This service is provided by Stripe and is super-safe & secure. All details entered on the checkout is secured with a 256-bit encryption (you can check this by clicking on the Trustwave image at the bottom of every page). No card information is seen or stored on our own servers, all details go through the secure Stripeservice.
PayPal allows secure payment from your bank account or PayPal credit. You can also opt to pay using your credit card.
Please note: Your registered Paypal address must match your requested shipping address.